Customer Testimonials
Review for BMW/VW Topeka I had a very disappointing experience with BMW/VW Topeka that I feel compelled to share. Over the past two years, I've been dealing with a recurring coolant leak that has yet to be accurately diagnosed. Despite multiple visits, the service team has failed to pinpoint the source of the problem, leading to frustration and a significant waste of time and money. What really irked me was the apparent lack of professionalism in their approach to repairs. It seems they often replace parts without truly understanding the issue at hand, which only exacerbates the ...
We recently purchased our third x5 from BMW Topeka. We worked with Conar and he was truly professional, patient and answered all of our questions and addressed any concerns in a timely manner over the period of 3 months. He kept in touch and did a great job of keeping us informed during that time. Best new car buying experience and we love our new car!
We recently purchased a VW from BMW Topeka and had the pleasure of working with Emily. She was friendly, professional, and took the time to answer all our questions—especially since we recently moved to the United States and had a lot to learn. We highly recommend working with her!
Bought my first Volkswagen from BMW Topeka, and was helped by Jordan who made this transaction quick and painless answered any questions I may have had an answered several. I hadn’t thought to ask because of him I would not hesitate to recommend this dealership and this salesman to anyone.
I worked directly with Jordon M…what help he was! Made the buying process for my new M5 so smooth. His patience and desire to get me the absolute best deal possible was more than appreciated. I will only be getting my BMW’s from this location.
Emily found me a 2019 Chevy 3500hd duramax . She gave me a great price on my trade in and got it transaction done fast. Great job love the truck . Best sales person on the team.
Parts service manager lied we take our vw in their every 5k miles, told us we needed new valve cover assembly because it's been leaking for A LONG TIME when I'm all reality he was waiting for the warranty to run out. He lied to vw of America saying it was the gasket, then lied and Said he never said that. Beware of their dishonesty. Even after VW of America said they'd take the case before they lied. Now I'm calling the federal trade commission and attorney general and BBB. Dieselgate after cheating twice was extended 3 ...
I had an outstanding buying experience. Conar went above and beyond to keep me informed, and ensure the entire process was seamless. He addressed any questions or concerns rapidly and directly; absolutely zero subterfuge. Aristocrat priced the BMW very competitively, negating the need to “haggle” for a better deal. An all around excellent experience.
Great buying experience! Emily was amazing to work with; I am not an easy sell. The time she had to spend, answering texts on days off, she is a saint. The sales process was quick and I was out the door in my new ride. Awesome dealership!
They worked hard to find the car we wanted and to make sure we were happy with the deal and the service.
Scheduling is a struggle. No one answers the phone, or a recording stating it's afterhours?? Called at 2:00 pm??
Travis and everyone who had to deal with we, thank you so very much. I am so very pleased.
Getting a new car was not something I was expecting or wanting to do. My Jeep died and I fought getting a new vehicle all the way. I told them I needed a seat, brakes, a break, gas peddle, lights, and steering wheel. I didn't even want to drive the vehicle. I said show me that one and that one. I'll take that one. Travis, insisted that I drive it please and I did. However, they put up with me and now I am so very satisfied with my new car. Thanks to Aristocrat Motors (everyone was very ...
Great customer support from Melissa in Service and the sales associate in parts. Timely reciept and delivery of my vehicle with all service work completed.
Everyone is helpful and polite. My issues are resolved promptly, and with excellent communication.
I really thought everyone was very friendly
Travis was great. He helped us a lot with our vehicle and financed. He made the process seamless and painless. It was a great experience overall.
When you can’t find what you want locally (Iowa), and the local dealer doesn’t seem super excited to work with you, you might come across Ben Endicott @ Aristocrat Motors in Topeka, Kansas. Ben worked his tail off to get me what I wanted and at the price I wanted it at. It’s a quick four hour drive from central Iowa. Worth every mile and every minute. Thanks Ben and Tim James for making this real!
Service personnel overfilled my crank case with oil and I had to go to my hometown mechanic's shop to have oil drained out to achieve appropriate level.
As far as maintenance operations and customer service go, VW of Topeka continues to excel.
Best car experience I’ve ever had! Ben took care of myself and my husband when I purchased my car. From start to finish the car purchase took less than 2 hours!! I’ve spent up to 8 hours buying a car and so this was so amazing to me. Ben was very accommodating and personable. Would completely recommend!!
Best car buying experience ever. Jordan you rock as a salesman. Thank you for being so caring and honest on getting me into a bmw.
the whole process was simple straightforward. Emily and Riley were great to deal with, and made the buying experience a lot less painful. This is the second car we have purchased from this dealer in four months, so obviously we have a lot of confidence in them.
always make it fast and easy
Ben Endicott at Aristocrat motors was great to work with. He made the process of purchasing my vehicle quick and painless.
Very friendly service and did not pressure me into buying a car. He knew I was not buying a car that day but still answered all my questions.
Pleased, very good service
Ben Endicott is truly a fine salesman. He helped through the process of buying a new truck and didn't hesitate to make us feel so comfortable about the whole process. We would refer him to all of our friends. Thank you Ben!
Everything was explained thoroughly. My vehicle came back in great condition and was washed. This has been the best process I've experienced with my car.
I am 19 years old and was looking to buy my second car. At most dealers they tried to scam me by selling me on a monthly payment and running up the price. At aristocrat everything was black and white and nothing was hidden. They didn’t try to rush me to buy the vehicle or get me on a high interest rate. I really appreciate them for treating me as another customer and not a teenage kid.
The price listed is the legit price, no xx additional fees. They don’t try to force the car on you, they just believe in their product and it sells itself. Salesman was completely transparent about everything with the vehicle good and bad.
Aristocrat was very easy to work with. I was able to do most of the transactions online or via text, at my preference. When I did go to pick up my x5, the facilities were immaculate. Everyone was very kind and inviting. They definitely know the definition of customer service and they practice it at a high level.
Aristocrat was very easy to work with. I was able to do most of the transactions online or via text, at my preference. When I did go to pick up my x5, the facilities were immaculate. Everyone was very kind and inviting. They definitely know the definition of customer service and they practice it at a high level.
Bought my BMW from them online. Great service. Jordon was great to work with - knowledgeable and professional. Car arrived in great condition.
You guys have a great selection of car, and very good customer service.
Ben Endicott is extremely knowledgeable and professional. Best car buying experience I ever had. Management, financial advisor, service department is top notch. I highly recommend seeing Ben if your interested in purchasing a vehicle. ⛳
Chris was great to work with, made the car buying process extremely simple and easy. Also, Chris was VERY responsive and helpful working out the deal and providing photos/ videos of the car. My family drove up from Oklahoma and he made sure the process was quick so we could get on the road to see family for Christmas in Kansas. I would highly recommend Chris to work with in your car buying process. Thank you Chris and Aristocrat Motors, we will be recommending you to our friends and family.
I live in Wichita and recently had a day trip to Topeka for several appts. My battery was dying and I was looking at having to call AAA to have my car towed back to Wichita. But, as luck would have it, I had enough juice to drive to Aristocrat. Raymond, the service advisor, was so considerate and found that they did have my battery in stock and worked me in. In no time my battery was replaced and I was on my way! Words cannot express how grateful I am for Raymond and the Aristocrat crew. Thank you! Great ...
For the most part they treated us as if we had purchased one of their high end vehicles and were very friendly, however promised my wife some basketball tickets but we have not seen that materialize
The drive from St. Louis was well worth the trip. Everyone was very helpful and Chris Patterson was great.
The staff was very helpful and courteous to meet our needs for a car. Friendly.
Kris and his team were a pleasure to work with. They addressed all of my questions and were very professional to work with. I will definitely purchase my next car from Kris.
Ben was very helpful and knowledgeable when helping us find a car. He was very patient and thorough in explaining the different settings and helped us set up all the features before we drove it off the lot. Would highly recommend going through this dealership as they all provided great service. Thank you again Ben!
Excellent Service.
Able to match my schedule
My advisor or coverage was perfect. Just wish service's and pricing was better or cheaper for us poor working paycheck to paycheck households and people.
Our car buying experience was very good. Ben was our sales rep and he was great to work with. From start to finish he made us feel welcomed and answered all our questions. Everyone we met at the dealership was great. A++ for customer service.
I was assisted promptly by a great team and found a wonderful vehicle!
The staff at Volkswagen of Topeka were extremally knowledgeable about the vehicles they sold , regardless of the brand on their lot. We had an excellent salesman, Ben Endicott who was well versed and was able to provide detailed information on the car we ultimately leased. The buying experience at the dealership was top notch, no pressure and no "games " played in the process and we were given a very adequate offer on our car that we included on the sale. I would highly recommend this dealership and Ben as well, including Riley, the Sales Manager.
The car drove much better after realignment, rotation, and balancing tires. I also find it easy to schedule a service appointment, communicate with staff, and pay for service before I arrive to pick up the car.
Raymond is more than helpful, I enjoy bringing my vehicle in and working with Raymond. He has always been a pleasure. They do go above and beyond.
Great customer service from Jordan and Riley. Explained buying/leasing options that was easy to understand. The whole buying experience was relaxed, no pressure and enjoyable. Would definitely buy again from VW Topeka.
This was my first time being here and it was incredible! Amazing service, the techs were knowledgeable.
Very good conservative was great
Staff was very friendly and accommodating. I immediately found the vehicle that I was looking for.
Thank you for getting our new tires installed when we were traveling thru Topeka!
My car needed a major repair before a holiday weekend and my previous dealership left me hanging. Melissa at Aristocrat stepped up and got me worked into the schedule. Responses are prompt and repair work is described in detail with an estimate. I feel like I'm making an informed decision about my car each time I've been in.
Everyone was super helpful and responsive to all of our questions/concerns. A great experience!!
All in all, the service is fine. However, it is a big pain to get ahold of the service team over the phone. I usually NEVER get through. That makes it really frustrating when you have an issue or an urgent question.
Volkswagen of Topeka did a fantastic job of locating and acquiring the exact model I was looking for. I was told by another dealership that it wasn't possible to get the model I was looking for. Taking delivery was a smooth process, my sales associate did a great job of requesting the necessary documents from me ahead of time. I did feel the dealership did not give me a fair amount for my trade in. They said it was because they would have to replace the tires. Tires do not cost $3000 and the tires on the vehicle were perfectly ...
Our car buying experience was very pleasant. Everyone with whom we dealt made the process easy. Our sales consultant Jordan Mehalic was great and always prepared. Tim James in Finance was also easy to work with. Lauren Solomon explained the vehicle to us and answered all of our questions, and she made clear that we can call her when we figure out everything we don’t know. Kris Nielsen checked to ensure that our experience was going well. We appreciated everyone’s attention.
The customer service staff was very helpful.
Riley was exceptional in helping us build our BMW X3. Conner was exceptional in explaining everything about our vehicle when it came in. Aristocrat Motors in Topeka is a young, energetic and extremely knowledgeable and customer service oriented dealership.
Everybody we worked with was very accommodating to our needs. We initially looked at one vehicle, which ended up getting sold the next day. However, we weren't disappointed as we weren't sure that was the right vehicle for us. Our sales rep (Emily) kept looking for us and finally found exactly what we were looking for!
The experience at BMW in Topeka was easy and enjoyable. My salesman Jordon was knowledgeable and nice. Bliss in finance was exceptional to meet me in Overlsnd Park to sign the paperwork. They had a storm move through Topeka and the electricity went out while I was there.
Melissa Reno was easy to work with and helpful
everyone was so nice. The easiest and most pleasant car experience I have ever had. Emily and Bliss were wonderful.
The staff was unbelievable! Everyone was so kind and courteous, I was shocked. I needed a ton of services done so it took a long time. During that time the staff kept asking if there was anything I needed, if they could take me somewhere, and if I needed a loaner car. I really appreciated their attitudes and kindness.
My service agent, Melanie, was kind and courteous. She kept me updated via text as work on my car progressed. Very good experience.
Melissa was wonderful to work with.
No issues nor problems. Prompt scheduling, service and return for pickup.
Very good communication about service of my vehicle
I was impressed with the total service experience, everything was as or better than expected.
This will be my second auto purchase through this Dealership. Both were an excellent experience with honest pricing. Completely satisfied and can recommend this Dealership.
We had a great experience. Actually intended on just test driving and seeing what we liked. Were able to find something that we wanted and the deal was done.
The service department was great to work with
The best car buying experience ever!!! Preston McGinnis was a really great salesman. He didn't pressure me but listened to what I wanted to purchase. He found me the perfect car and a great deal. I would recommend this dealership and Preston to help you find a great car too.
Great communication the whole way.
We worked with Jordan Mehalic who was very professional and knowledgeable about our order. He kept us advised about the status of our car and was great to work with upon delivery.
BMW of Topeka has always came through. Jordon Mehalic was great. He knew exactly what we expected, and has delivered every time. We have purchased a 530xi, a 430i, and now a 330xi. Kristopher Nielson made sure before we left with our new BMW, we had everything we expected, and made a positive buying experience.
Thanks to Melissa Reno for answering questions about the service performed.
Clarity during vehicle maintenance and services is awesome. The videos and explanations from service reps are great. Also, the waiting area is comfortable and has a wide variety of snacks and beverages.
Had the best experience buying my long awaited 2023 Golf r. I had to purchase this car out of state due to the high demand in my home state and Ben made the whole process smooth. When I arrived to pick up the car Ben ensured everything was ready to go (including a bow on my car) so I was able to get my car and head out on the road. Ben even followed up to make sure I arrived home safely and was happy with the car (of course I was :)) Thank you for this truly unforgettable experience!
after weeks of searching for the right car I decided to expand my search and found the Rav4 I've been looking for here at Aristocrat motors. Since I live in Colorado I had questions about buying online and connected with Ben who was super helpful and we did a virtual tour. The actual buying process was very straight forward and easy. They picked me up from the airport a few days later, everything was as described and ready to go with goodie bag! Drove it back to CO without problem. Thank you Ben and crew for making my first ...
Service team is top notch to work with. Always upbeat and fun to do business with.