Customer Testimonials
I was blown away by the service Volkswagen provided before and during my appointment including Melissa, my service consultant. Scheduling was easy, Melissa was extremely helpful, everything was electronic (text messages to my phone regarding what was done to or was recommended for my vehicle, a full on video of my cars inspection, etc.), and my car was cleaned. This was top notch service that I have never experienced at another dealer when servicing any of my past vehicles.
I had a FANTASTIC buying experience with Aristocrat Motors Topeka. It was actually the first and only time I've enjoyed the car buying experience. I live in Colorado, so everything was done over the phone. From the first phone call, to the last, everyone I dealt with was friendly, knowledgeable, and professional. This was my first time buying a car online, out of state, sight unseen, and transported to me. I am not a trusting person, and given the circumstances, it was definitely a leap of faith for me, the fact that I was able to negotiate with my ...
They are always kind and quick to get my vehicle serviced. They are upfront and the services and costs. They get my vehicle serviced in an ideal timeframe and they are local.
The service department was very helpful. I did not have an appointment, but they were able to get my car in and get my issue taken care of. I will definitely be coming back for my VW service.
I found a car that I was interested in, but I live in Fort Collins, Colorado. Wasn't sure I wanted to buy a used car without putting my hands and eyes on the car. Worked with Chris. He was very specific with any blemishes the car had and sent additional photos for my review. Chris made arrangements for a transport, so I could have the car shipped rather than figure out how to get to Topeka. The experience was great. I usually don't enjoy buying cars. This was definitely a great experience.
Unexpectedly great experience. I say that because I’m 1000 miles away and never saw the car or anybody from the dealership in person. Jordan was great and provided everything I could ask for in a very timely manner. Once the purchase was complete and the money wired, I expected to see the car in about a week or so. To my surprise it was delivered to my driveway the very next day.
Melissa Reno and the team at Volkswagen Topeka kept me updated throughout the process as to the status and any issues that would require attention. Provided a shuttle service to and from work when the job was finished. Top-notch service.
My sales person was friendly and happy! She was was a pleasure to work with!
Originally I began working with the service department to repair a VW we already owned. Working with Raymond Wockenfuss was a great experience, and this experience made us feel comfortable to look at purchasing a new vehicle. Raymond put us in touch with Conar Gosselin and we couldn't have been happier with how well the purchase of the new vehicle went.
Excellent customer service making for pleasant and fair transaction.
Sales and service staff are friendly, knowledgable and helpful!
Facility is clean, Staff is Amazing, and Service is great.
Very helpful staff, clean waiting area and being offered a ride home and then they came and picked me back up. I am old school I might like to be updated verbally instead of texted, but this is today's world.
Excellent costumer service and professional helpful staff.
Great customer service and attention to detail ! Jordon is the man to see if you'er in the market for a new car.
BEST FACILITY HANDS DOWN!
Very nice staff.
The dealer stand staff were all great!
I just purchased an X1 and Victoria in sales was fantastic. She worked hard to get the information from my bank and the bank my old car was financed through. I was on the road with bad cell reception. She made lots of calls to make sure my deal got done.
informative and competent service
This current world we live in, good customer service is hard to find. I went in for tires and alignment. Service and communication were on point. I will be back. Everyone was very friendly and accommodating.
Great experience at Aristocrat Motors in Topeka. Jordon, Victoria, Tim and Mike Reed were especially helpful during the purchase of our vehicle. They kept their word and kept in contact with any questions or concerns I had during and after the purchase.
Your service is great. Love the complimentary vacuum! What keeps me from coming more frequently is the price of labor.
I worked with Ben Endicott to order a BMW and the experience was excellent from the start. Great communication, painless process. Ben spent an hour with me when the car was delivered helping get everything set up. Would recommend buying a car from BMW of Topeka to my closest friends and family.
While on vacation in Colorado, I hit another pot hole with the same tire. Prior to leaving for vacation, Isaac and his Team scrambled to get a new tire for in a day for the original tire damaged from a pot hole in Topeka. Luckily, we made it back from Colorado without incident until the same tire replaced went flat. Again, Isaac and his team scrambled to get a new tire and get it on right away. Many thanks to the entire Service Team for your support and help in getting back on the road. Great job, again!
The service team and skilled technicians are amazing. Prices are reasonable. I can bring my car in for service and no matter how old it is, my car treated as if it is brand new! Thanks Topeka BMW!!
I had the option of driving a loaner but had nothing going on that day so waited at the dealership, but I had the option. Ms. Reno was very polite and respectful, and kept me up to date on the work being done and the cost. My Passat has been my favorite "adult" car, and Aristocrat Motors is my favorite dealership.
Excellent service with a smile. Shuttle took me for breakfast, then came pick me up promptly and my car was waiting for me. Couldn’t have asked for more.
Fantastic service! We were scheduled to leave on vacation on July 14th. On July 12th, I hit a pot hole in Topeka with my new 430i convertible. That evening the run flat tire side bulged and went flat. Called Isaac before they closed, confirmed he would do everything possible to find replacement. Wednesday morning, Isaac called to relate earliest delivery would be July 23rd. But, he found dealer in KC with this tire, and sent one of his staff to pick it up, and was completed by 2;30 pm. Melissa kept us informed on the progress throughout the day! We left ...
Was stranded in Topeka after oil went into coolant reservoir on a Friday. Left a message through the website that evening and they got me in to the shop first thing Saturday morning. Very efficient and professional. Thank you!
Great dealership things done in timely fashion appreciate The friendliness of the staff and things were done as stated
Very easy to schedule (thank you, Melissa!), on time for my service, and I even got a video of my 100 point inspection.
Excellent and timely service performed on our 2021 BMW M340i. This dealership is the furthest BMW dealership from our residence but worth the drive.
Fast and efficient. They did everything they said they would and they were friendly while doing it.
Exceptional service from Ben our salesman …start to finish! We live in Portland, OR contacting the dealership via website. Due to time difference Ben drive back to the dealership to FaceTime us a walkthrough. He was very thorough and answered all questions. The process from there was very smooth, fun and quick! We’ve never had a better experience which made it worth the flight to drive it back. Thank you Ben!
Top notch buying experience. When buying a performance car from out of state, trust and service is paramount. Ben and Mike delivered a professional experience with fantastic communication throughout the process. They got as creative and responsive as necessary. Kudos to them and I am thrilled with the car and the overall experience. Highly recommended.
As always a great job. Since Aristocrats took over I have no need to go elsewhere. Melissa Reno is an outstanding SA who always keeps me informed and goes the extra mile to get things done.
Ray Wockenfuss was great to work with. So was Issac who I worked with on the phone. The service technician did a exceptional job on what I needed done. Having the X5 washed after work is a very nice touch. Will be coming back. Exceptional customer service is rare now a days.
Melissa Reno was great in handling my needs! Thanks for the timely work that was done on my X6.
Issue with airbag recall at first but they handled it and had great customer service. Although my car is a bit old, they treated it like it was new and even washed it!
Thank you Raymond for all of your help and your professionalism. It was great working with you.
Nice place 👌
Had issue with vehicle. Was promptly addressed by Melissa and staff. Would recommend for sales and service.
I'm very happy with my service appointment. Melissa and Raymond are top-notch employees. Ray even alerted me to a rebate on the tires I purchased.
I can’t say enough good things about this dealership! We worked with Ben Endicott on the purchase of our new vehicle, and it was so easy! We are out of state, and He bent over backwards to make sure everything was perfect! Highly recommend Ben and the team at BMW of Topeka!
Raymond does a great job, couldn't be happier, only had service done, but was seamless from beginning to end.
The wait is quite long even with an appointment however the customer service is amazing. The man in charge of my appointment was a stellar employee. I waited for three hours with a 7 month old and when he was fussy they came to check to make sure everything was alright and when my son was sleeping he spoke softly. Overall a very pleasant wait just make sure when you set an appointment you are prepared to stay for a couple hours!
We came up from Wyandotte County, around 5pm thinking it closed at 6. I think the guys name was Jordan he stayed after they closed for about 45min. We really appreciated his help and patience showing us x7 and other cars. We said that we would come back up on my days off. He gave us a gift card for dinner, that was really nice. Unfortunately we bought a car from Baron bmw and my experience dealing with them was not good at all. I called back up to Aristocrat to let Jordan know but he didn't want to hear ...
I had started digging around for pricing and options on a new M340i and in the process filled out a form on a service my company uses as a benefit. Maybe 30min later I had a voicemail from Shelby saying he would have someone reach out to me. I figured maybe I would hear back in a couple days but boom, Ben called maybe 30min after Shelby. He said he had an allocation for an M340i xDrive, exactly the car I was looking for, and I could modify it to my liking. Perfect! I’m in Wichita so ...
Jordan was great during the process of buying our X3. The X3 was exactly the car my wife wanted. Quick process of purchasing. My only recommendation is for Topeka BMW to move to Springfield, MO. Become Topeka BMW East?? Great job, and I will recommend you guys.
I had the pleasure of working with Ben Endicott at BMW/VW in Topeka! He made the purchase of my new 22 BMW seamless and smooth. He spent over 2 hours setting up the car for me and my wife, demonstrated the special features, and he never made us feel like we were imposing or taking too much of his time. I have worked with a lot of dealerships through the years, and this one has been by far the best!
Overall a pleasant experience buying and trading multiple vehicles with BMW Topeka. Mike and Kris were excellent. This is one of the most transparent dealerships I've dealt with and I'll likely buy my next vehicle from them. I did however have a poor experience with my sales associate Randy. While he was very nice, I had to remind him many, many times to get answers to paperwork questions. He was also unable to answer any technical questions and did not seek answers, forcing me to speak to Ben or Jordon (both of which are great). Finally, the car ...
This dealership from sales to service dept. is the best I have ever dealt with. I took my BMW on Wed. March 9th and Melissa Reno is a top notch service rep. She is very professional in her position. I was told my car was needed for 1 1/2 hours for the service work and it was completed on time. Thanks.
Raymond was awesome! The cost of service was less than estimated. Work done was in a timely manner. Got a status on future work which helps me plan financially. I'm retired on a fixed income so that is important. Only 2 complaints: They washed my car but didn't vacuum & wipe down inside which has been done in the past. And my horn needed replaced. I was told an ooga horn was available so I asked to have that one installed. When I went to leave I honked the horn. It was NOT a ooga horn. Instead it was ...
Melissa Reno has always been very honest in assessing my needs and providing me information on my service and expectations for future servicing. She keeps me informed on the progress of the service and has always arranged for a loaner when the service is expected to last longer than a day. She always cares for my Z4 with the same interest and investment in its service health as I do. Thank you BMW for the last 9 years of service on my Z4.👍👏
I worked with Victoria Gerry of VW Topeka to buy a 2022 VW GTI Autobahn. She was such a pleasure to work with. Very customer focused and incredibly transparent with pricing, transaction, and expectations. I am on the East Coast and needed to have the car shipped in an enclosed carrier. She arranged all of it, provided no haggle pricing (WITHOUT ANY MARKET ADJUSTMENT FACTORS!) and just handled any glitches that came along the way. I wasn't around to take delivery of the car from the carrier, and she coordinated with the driver and the carrier - way above and ...
We bought or VW last summer. Jordan and Tim went above and beyond to make sure we got the vehicle we wanted. We had two toddlers with us and they were so patient with them throughout the entire process. Melissa and the service department did a wonderful job getting the vehicle cleaned up and ready for us every time we have have contacted them.
I just want to say this was by FAR one of the easiest buying experiences for my husband and I. We knew exactly what we wanted, how much we wanted to pay, and how much we wanted for our trade in. Randy and Tim met all expectations and met us pretty much at 100% on everything we were asking. They were such a pleasure to work with. Randy even met us on a SUNDAY, which they are closed on since we were coming all the way from TEXAS to KANSAS. He was so sweet and accommodating and did whatever it took ...
Everyone there was very helpful, from sales to finance to service. Victoria went out of her way on many occasions to communicate and assist me. She is the best! And I LOVE my new vehicle!
I received excellent service no pressure buying all questions answered everyone so nice, helpful and trustworthy
Excellent service, no pressure buying, honest and trustworthy. All my questions were answered about the vechile.
Waiting time was beyond the expected time to wait. I was told the wait might be 2 hours long but I ended up waiting 4 hours and a half.
Melissa was awesome and the technology they use to keep you apprised of everything is great. Loved the video of services performed. Definitely world class.
Service was fantastic. Raymond kept me up to date every step of the way and explained things. The work was done quickly, in fact very quickly. The work was well done. I am very happy and was very impressed.
Tough situation on a car with a fairly rare set up so started out a little rocky. After a few changes to their standard protocol, the staff git a handle on the situation and worked with with me.
The crew is great. Thank you!
Quick and friendly
Love my 2022 VW Tiguan. Victoria Gerry went way beyond my expectations delivering and explaining the SUV's tech features to me. She knows and loves the VW product line and it shows. Her presentation is all about superior customer satisfaction. The staff was a pleasure to work with and professional. Also, got a great price for my trade-in.
Highly recommend. Top notch. Very pleased.
Super great service. Went in for brakes and they didn’t have a part I need so they had ordered it. They express shipped them and they arrived in 2 days. Even though appointments were a week out Raymond helped squeeze me in the next day after the parts arrived. Will definitely continue to come back here for future services.
Been dealing with another dealership to fix my issues and came up short. Started going here and day 1, diagnosis AND fix!! Top notch. Highly recommend.
I purchased a used 2012 Honda Accord in April of 2020. BMW Volkswagen of Topeka went above and beyond to see that my wife and I had a positive experience. I appreciate their commitment to the customer and genuine interest in customer satisfaction.
To be honest personally I have nothing Solidifying any truth that will assist anyone with more than my opinion
My second time in & again, I found the experience to be top notch. Melissa greeted me and went over the expected service details and any questions or expectations I had. I was able to drive a loaner vehicle to take care of my errands and get me back on the hour drive home sooner than expected. Melissa went over the service report thoroughly. My vehicle was brought to me after a light cleaning with a feeling that they cared for it as much as I do. The facility, BMW, Topeka, Ks, was spotless and cheerful.
Called and scheduled an appointment because I had a CEL on for my heater core.They got me in the next morning at 7:45, diagnosed the issue and replaced the part before noon. xxxx they even washed my car for me. Great service!
Even with service dept short-staffed, customer service was not lacking. Always pleased with experiences thus far.
I took my 440i in to have the motor replaced on the passenger side exterior mirror. Service was fast and they were very friendly to work with.
I always get first class service at BMW of Topeka. They are prompt and the car was ready earlier than expected.
Was pretty busy but it was a Monday morning. I felt they were prompt and detailed with everything else. When I was checked in, I was given an estimate of the service. I appreciated the updates with pictures and videos, as well as good explanations.
A pleasant experience as always! Great service and knowledgeable staff.
The deal was unbelievable! The service was great . Every staff person I encountered were happy for me and provided me with information on my NEW Car! Thank you so much. Thank you Mike. Thank you Jordan.
The purchase went very smooth and was extremely quick. Noah was very friendly and professional and has been the main person I've worked with trying to get my new GLI. There were a few xxxx ups due to the manufacturer but Noah did a great job keeping me informed as he got the information. (I factory ordered my vehicle). The dealership was clean and orderly and I was promptly greeted upon entering. The deal didn't go 100% according to plan but given today's climate I wouldn't have any hesitations recommending people this dealership or Noah.
virgina was the most wonderful sales women!!! mike was also just a joy . Every one there is just great.
My old 2009 VW Beetle had the ignition switch repaired at VW of Topeka. One part was slow to arrive, but then we learned we needed a 2nd part which was shipped quickly. My car was finished in about 10 days. I was very happy to get the problem fixed.
I am very happy with my whole experience. People & Service was pleasant & calming & I will continue to have them service my car. Thank you.
My vehicle was towed in on a Sunday night. Early Monday morning, Melissa Reno called me and I told her what the problem was. She calmly allayed my fears, one of which was how I would be able to get a ride to pick up the car when it was ready since I was from out of town. She was constantly in touch with me by phone or text, telling me what the problems were, showing me the video of potential problem areas that needed attention, what they would cost, and when I should expect the job completed and get ...