Customer Testimonials
We brought our vehicle in for a “no start” issue. We left with more damage than we arrived with an O2 sensor that had been chewed through and a hole in the airbag suspension line. The vehicle had no codes related to the O2 sensor before this visit and was in stable condition when it left our home.
When we raised these concerns, they refused to take responsibility or even consider that the damage may have occurred on their property. Instead of making it right, we had to pay to have the vehicle towed elsewhere, where it was properly repaired ... Read More DealerRater - Apr 27, 2026
These guys and gals were great to deal with and offer a fair and honest deal on quality vehicles!
BMW/Vw of Topeka is one of very few honest dealerships. When they say no hassle pricing you can believe it. Colton K. Was my sales consultant and he was very pleasing and went out of his way to answer all my questions and even shot a personal video of my now owned vehicle. Great job Colton! And great job BMW/Vw of Topeka for a no pressure sale.
My wife and I had the pleasure of doing business with Colton K. and had a wonderful experience purchasing our new VW Atlas over the weekend. We highly recommend doing business here! Great experience.
Review for BMW/VW Topeka
I had a very disappointing experience with BMW/VW Topeka that I feel compelled to share. Over the past two years, I've been dealing with a recurring coolant leak that has yet to be accurately diagnosed. Despite multiple visits, the service team has failed to pinpoint the source of the problem, leading to frustration and a significant waste of time and money.
What really irked me was the apparent lack of professionalism in their approach to repairs. It seems they often replace parts without truly understanding the issue at hand, which only exacerbates the ... Read More DealerRater - Mar 8, 2025
We recently purchased our third x5 from BMW Topeka. We worked with Conar and he was truly professional, patient and answered all of our questions and addressed any concerns in a timely manner over the period of 3 months. He kept in touch and did a great job of keeping us informed during that time. Best new car buying experience and we love our new car!
We recently purchased a VW from BMW Topeka and had the pleasure of working with Emily. She was friendly, professional, and took the time to answer all our questions—especially since we recently moved to the United States and had a lot to learn. We highly recommend working with her!
Bought my first Volkswagen from BMW Topeka, and was helped by Jordan who made this transaction quick and painless answered any questions I may have had an answered several. I hadn’t thought to ask because of him I would not hesitate to recommend this dealership and this salesman to anyone.
I worked directly with Jordon M…what help he was! Made the buying process for my new M5 so smooth. His patience and desire to get me the absolute best deal possible was more than appreciated. I will only be getting my BMW’s from this location.
Emily found me a 2019 Chevy 3500hd duramax . She gave me a great price on my trade in and got it transaction done fast. Great job love the truck . Best sales person on the team.
Parts service manager lied we take our vw in their every 5k miles, told us we needed new valve cover assembly because it's been leaking for A LONG TIME when I'm all reality he was waiting for the warranty to run out. He lied to vw of America saying it was the gasket, then lied and Said he never said that. Beware of their dishonesty. Even after VW of America said they'd take the case before they lied. Now I'm calling the federal trade commission and attorney general and BBB. Dieselgate after cheating twice was extended 3 ... Read More DealerRater - Jul 23, 2024
I had an outstanding buying experience. Conar went above and beyond to keep me informed, and ensure the entire process was seamless. He addressed any questions or concerns rapidly and directly; absolutely zero subterfuge. Aristocrat priced the BMW very competitively, negating the need to “haggle” for a better deal. An all around excellent experience.
Great buying experience! Emily was amazing to work with; I am not an easy sell. The time she had to spend, answering texts on days off, she is a saint. The sales process was quick and I was out the door in my new ride. Awesome dealership!
They worked hard to find the car we wanted and to make sure we were happy with the deal and the service.
Travis and everyone who had to deal with we, thank you so very much. I am so very pleased.
Best car buying experience ever. Jordan you rock as a salesman. Thank you for being so caring and honest on getting me into a bmw.
the whole process was simple straightforward. Emily and Riley were great to deal with, and made the buying experience a lot less painful. This is the second car we have purchased from this dealer in four months, so obviously we have a lot of confidence in them.
The price listed is the legit price, no xx additional fees. They don’t try to force the car on you, they just believe in their product and it sells itself. Salesman was completely transparent about everything with the vehicle good and bad.
Aristocrat was very easy to work with. I was able to do most of the transactions online or via text, at my preference. When I did go to pick up my x5, the facilities were immaculate. Everyone was very kind and inviting. They definitely know the definition of customer service and they practice it at a high level.
For the most part they treated us as if we had purchased one of their high end vehicles and were very friendly, however promised my wife some basketball tickets but we have not seen that materialize
The drive from St. Louis was well worth the trip. Everyone was very helpful and Chris Patterson was great.
Kris and his team were a pleasure to work with. They addressed all of my questions and were very professional to work with. I will definitely purchase my next car from Kris.
Our car buying experience was very good. Ben was our sales rep and he was great to work with. From start to finish he made us feel welcomed and answered all our questions. Everyone we met at the dealership was great. A++ for customer service.
Staff was very friendly and accommodating. I immediately found the vehicle that I was looking for.
Our car buying experience was very pleasant. Everyone with whom we dealt made the process easy. Our sales consultant Jordan Mehalic was great and always prepared. Tim James in Finance was also easy to work with. Lauren Solomon explained the vehicle to us and answered all of our questions, and she made clear that we can call her when we figure out everything we don’t know. Kris Nielsen checked to ensure that our experience was going well. We appreciated everyone’s attention.
Riley was exceptional in helping us build our BMW X3. Conner was exceptional in explaining everything about our vehicle when it came in. Aristocrat Motors in Topeka is a young, energetic and extremely knowledgeable and customer service oriented dealership.
The experience at BMW in Topeka was easy and enjoyable. My salesman Jordon was knowledgeable and nice. Bliss in finance was exceptional to meet me in Overlsnd Park to sign the paperwork. They had a storm move through Topeka and the electricity went out while I was there.
everyone was so nice. The easiest and most pleasant car experience I have ever had. Emily and Bliss were wonderful.
We worked with Jordan Mehalic who was very professional and knowledgeable about our order. He kept us advised about the status of our car and was great to work with upon delivery.
BMW of Topeka has always came through. Jordon Mehalic was great. He knew exactly what we expected, and has delivered every time. We have purchased a 530xi, a 430i, and now a 330xi. Kristopher Nielson made sure before we left with our new BMW, we had everything we expected, and made a positive buying experience.
This current world we live in, good customer service is hard to find. I went in for tires and alignment. Service and communication were on point. I will be back. Everyone was very friendly and accommodating.
I worked with Ben Endicott to order a BMW and the experience was excellent from the start. Great communication, painless process. Ben spent an hour with me when the car was delivered helping get everything set up. Would recommend buying a car from BMW of Topeka to my closest friends and family.
While on vacation in Colorado, I hit another pot hole with the same tire. Prior to leaving for vacation, Isaac and his Team scrambled to get a new tire for in a day for the original tire damaged from a pot hole in Topeka. Luckily, we made it back from Colorado without incident until the same tire replaced went flat. Again, Isaac and his team scrambled to get a new tire and get it on right away. Many thanks to the entire Service Team for your support and help in getting back on the road. Great job, again!
The service team and skilled technicians are amazing. Prices are reasonable. I can bring my car in for service and no matter how old it is, my car treated as if it is brand new! Thanks Topeka BMW!!
My buying experience with BMW was great 5 years ago. But, the servicing experience has been horrible. They're always saying they're working on it, but they've been working on it for a long time and it has never improved. The current service manager is one of the most non compassionate people I've met and his people skills are far from being acceptable. If he treats everyone that has an issue with the service in the manner he does than there will be a lot of people going elsewhere. I wouldn't recommend getting a vehicle serviced there ... Read More DealerRater - Jul 29, 2022
Excellent service with a smile. Shuttle took me for breakfast, then came pick me up promptly and my car was waiting for me. Couldn’t have asked for more.
Fantastic service! We were scheduled to leave on vacation on July 14th. On July 12th, I hit a pot hole in Topeka with my new 430i convertible. That evening the run flat tire side bulged and went flat. Called Isaac before they closed, confirmed he would do everything possible to find replacement. Wednesday morning, Isaac called to relate earliest delivery would be July 23rd. But, he found dealer in KC with this tire, and sent one of his staff to pick it up, and was completed by 2;30 pm. Melissa kept us informed on the progress throughout the day! We left ... Read More DealerRater - Jul 18, 2022
Was stranded in Topeka after oil went into coolant reservoir on a Friday. Left a message through the website that evening and they got me in to the shop first thing Saturday morning. Very efficient and professional. Thank you!
its ok services. They try, but sometimes its just not the same compared to the kc one. I feel like it could be more like a better services if they were quicker to accommodate schedules.
Great dealership things done in timely fashion appreciate The friendliness of the staff and things were done as stated
Very easy to schedule (thank you, Melissa!), on time for my service, and I even got a video of my 100 point inspection.
this is a dealership that is awful !! run the other way if you are smart they dodt know how to follow direction !!! ever time i was there with my new car they screw something up !!!! the last time i said no on the car wash it came back after the oil change was my car meets wet !!!!!!! and that not the first time that happen hat was the reason i said No car wash !!! but at lease they did not back it in the to door backing it out this time !!! that was a bunch of drama but after a 2 ... Read More DealerRater - Jun 14, 2022
Excellent and timely service performed on our 2021 BMW M340i. This dealership is the furthest BMW dealership from our residence but worth the drive.
Fast and efficient. They did everything they said they would and they were friendly while doing it.
As always a great job. Since Aristocrats took over I have no need to go elsewhere. Melissa Reno is an outstanding SA who always keeps me informed and goes the extra mile to get things done.
Ray Wockenfuss was great to work with. So was Issac who I worked with on the phone. The service technician did a exceptional job on what I needed done. Having the X5 washed after work is a very nice touch. Will be coming back. Exceptional customer service is rare now a days.
Melissa Reno was great in handling my needs! Thanks for the timely work that was done on my X6.
Issue with airbag recall at first but they handled it and had great customer service. Although my car is a bit old, they treated it like it was new and even washed it!
Thank you Raymond for all of your help and your professionalism. It was great working with you.
Had issue with vehicle. Was promptly addressed by Melissa and staff. Would recommend for sales and service.
I'm very happy with my service appointment. Melissa and Raymond are top-notch employees. Ray even alerted me to a rebate on the tires I purchased.
Raymond does a great job, couldn't be happier, only had service done, but was seamless from beginning to end.
Melissa Reno is awesome, very knowledgeable and has great customer service skills. However, not sure about the service team (Mechanics) in the back. This was my first visit for an oil change, after buying the car 6 months ago. I live out of town, and I got home and discovered my lock system was not locking automatically. Found out I have to make ANOTHER trip to the dealership to have this corrected. Not fun, as I am a very busy professional. Service team (Mechanic that worked on my vehicle) should have checked EVERYTHING before I left the dealership. I don't ... Read More DealerRater - Mar 23, 2022
This dealership from sales to service dept. is the best I have ever dealt with. I took my BMW on Wed. March 9th and Melissa Reno is a top notch service rep. She is very professional in her position. I was told my car was needed for 1 1/2 hours for the service work and it was completed on time. Thanks.
Raymond was awesome! The cost of service was less than estimated. Work done was in a timely manner. Got a status on future work which helps me plan financially. I'm retired on a fixed income so that is important. Only 2 complaints: They washed my car but didn't vacuum & wipe down inside which has been done in the past. And my horn needed replaced. I was told an ooga horn was available so I asked to have that one installed. When I went to leave I honked the horn. It was NOT a ooga horn. Instead it was ... Read More DealerRater - Mar 10, 2022
Melissa Reno has always been very honest in assessing my needs and providing me information on my service and expectations for future servicing. She keeps me informed on the progress of the service and has always arranged for a loaner when the service is expected to last longer than a day. She always cares for my Z4 with the same interest and investment in its service health as I do. Thank you BMW for the last 9 years of service on my Z4.👍👏
Everyone there was very helpful, from sales to finance to service. Victoria went out of her way on many occasions to communicate and assist me. She is the best! And I LOVE my new vehicle!
Excellent service, no pressure buying, honest and trustworthy. All my questions were answered about the vechile.
Waiting time was beyond the expected time to wait. I was told the wait might be 2 hours long but I ended up waiting 4 hours and a half.
Melissa was awesome and the technology they use to keep you apprised of everything is great. Loved the video of services performed. Definitely world class.
Service was fantastic. Raymond kept me up to date every step of the way and explained things. The work was done quickly, in fact very quickly. The work was well done. I am very happy and was very impressed.
Tough situation on a car with a fairly rare set up so started out a little rocky. After a few changes to their standard protocol, the staff git a handle on the situation and worked with with me.
Love my 2022 VW Tiguan. Victoria Gerry went way beyond my expectations delivering and explaining the SUV's tech features to me. She knows and loves the VW product line and it shows. Her presentation is all about superior customer satisfaction. The staff was a pleasure to work with and professional. Also, got a great price for my trade-in.
Super great service. Went in for brakes and they didn’t have a part I need so they had ordered it. They express shipped them and they arrived in 2 days. Even though appointments were a week out Raymond helped squeeze me in the next day after the parts arrived. Will definitely continue to come back here for future services.
Been dealing with another dealership to fix my issues and came up short. Started going here and day 1, diagnosis AND fix!! Top notch. Highly recommend.
My second time in & again, I found the experience to be top notch. Melissa greeted me and went over the expected service details and any questions or expectations I had. I was able to drive a loaner vehicle to take care of my errands and get me back on the hour drive home sooner than expected. Melissa went over the service report thoroughly. My vehicle was brought to me after a light cleaning with a feeling that they cared for it as much as I do. The facility, BMW, Topeka, Ks, was spotless and cheerful.
Called and scheduled an appointment because I had a CEL on for my heater core.They got me in the next morning at 7:45, diagnosed the issue and replaced the part before noon. xxxx they even washed my car for me. Great service!
Even with service dept short-staffed, customer service was not lacking. Always pleased with experiences thus far.
I took my 440i in to have the motor replaced on the passenger side exterior mirror. Service was fast and they were very friendly to work with.
I always get first class service at BMW of Topeka. They are prompt and the car was ready earlier than expected.
The purchase went very smooth and was extremely quick. Noah was very friendly and professional and has been the main person I've worked with trying to get my new GLI. There were a few hick ups due to the manufacturer but Noah did a great job keeping me informed as he got the information. (I factory ordered my vehicle). The dealership was clean and orderly and I was promptly greeted upon entering. The deal didn't go 100% according to plan but given today's climate I wouldn't have any hesitations recommending people this dealership or Noah.
virgina was the most wonderful sales women!!! mike was also just a joy . Every one there is just great.
I am very happy with my whole experience. People & Service was pleasant & calming & I will continue to have them service my car. Thank you.
Dealership is fine service department is terrible stale old granola dirty coffee maker, and the complimentary wash is so trash I wouldn't waste my money on letting them detail my car they only clean the outside of the car they don't vacuum or detail inside of car, which makes going here partially a waste. If I lived closer to another dealership I would never go here again. But the advisors are awesome!!
Melissa Reno is the best representative and ambassador of this dealership. She is knowledgeable, professional, and polite. She listens calmly and patiently answers questions. She is trustworthy and hard-working. I live outside Topeka but I bring my vehicle for service there because I know that Melissa and the technologist/technician always perform an excellent job. Both should be recognized and rewarded accordingly. Melissa is to me the best that the dealership offers.
All my years of owning vehicles and taking them in to be serviced I have never experienced the customer service I received at BMW/ VOLKSWAGEN in Topeka, Ks. There was a big recall on my car that I didn't know about. Melissa took the time to explain the recall to me, set me up to bring my car in, put me in a courtesy car.
Not long after dropping my vehicle off I receive a text from BMW regarding my vehicle. There was a 32 point inspection, video of what needed to be fixed and pictures of what needed to ... Read More DealerRater - Oct 21, 2021
Have had my car serviced here for a number of years. Melissa Reno is great at working with you to schedule what is needed.
Well done in every respect. Melissa Reno stood out. Underpromised and overdelivered. Good start to the day!
Absolute best service top to bottom . Auto Tech was on point with everything. Highly recommend.
I've owned VW's since 1990, love them, from Rabbits to Passats, great vehicles. I've has them serviced at this location. I tried less expensive shops and usually ended up with a problem that had to be solved by coming back to the dealership. The price still stings, but the work is first class and the customer service is first rate. I've purchased 3 new and several used vehicles from this location. They're up-front and willing to assist when possible.
The whole experience was amazing. My salesperson was Victoria. I highly recommend her. She made it very easy process from beginning to end. Very professional and knowledgeable.
I am a beamer enthusiastic individual , have both my veicheles getting routinely services from them. I do have a love hate relation with them for their prices but trust me "YOU SEE THE DIFFERENCE IN CUATOMER EXPERIENCE". I personally suggest that one should only own a beamer if he/she can afford it's maintainence on a regular basis. I feel BMW of Topeka has delivered any dissapointmets to me in the last three years although finding appointments lately with them is not good - please increase size of operations, you have way too many Volkswagens and beamers ... Read More DealerRater - Sep 18, 2021
Sadly the only dealer within 30-60 miles of where I was stationed, I had to take BMW there 2-3 times while I was stationed in Kansas each time I was disappointed in the customer service I received, on top of the bad service they scratched my rims.
I have had service work done here a number of times and every time it has been outstanding. Melissa has always gone out of her way to get my vehicle in for service when repairs are needed. Not having a dealership where I live makes it even more important to have a service advisor who you can really trust. Highly recommend.
Called from Northwest Arkansas. Jordan was quick to help us settle a deal. Arrived to a perfect car, gift, and papers to be signed. Absolutely recommend for anyone in the area.
It was a real pleasure working with Melissa on my BMW. She was very professional, polite, and knowledgeable. She did an excellent job, and kept me updated on work progress since they had to order the parts. She explained the costs and calmly and patiently answered all the questions I had. When the car was ready, she called me and I went there to pick it up. There are times when the place can be very busy and they are understandably working under pressure. On such occasions, it is the customer's turn to exercise some patience. Melissa is an ... Read More DealerRater - Jul 31, 2021
It was great across the board. I am very satisfied. Doug bent over backwards to keep me posted on everything. I will always have my Golf Wagon serviced there. Kevin Hedberg
Great service with great prices! Will return again for service!
I drove from Manhattan (1 hour) to have my car serviced. One of the primary reasons I purchased my BMW from the dealership was because I was promised a loaner car each time I had it serviced there. I arrived at my appointment and was told that they didn't have any loaner cars available. I had scheduled a couple of business meetings around Topeka while my car was being worked on so not having a vehicle available to me really threw a wrench in my day. They told me the shuttle could take me to my meeting and would pick ... Read More DealerRater - Jun 16, 2021
While my experience with this dealer has been good, it is tarnished a bit. I’m thankful to Doug, and his communication and helpfulness through all of this. When it got super cold a couple months ago, my Passat had a chip malfunction. My car has been in the shop ever since. While I understand this is not the dealers issue, as the chip is on back order because of the worldwide chip shortage that’s affecting everything, it’s rather upsetting be sold a car that won’t work longer than six months after you purchase it.
They have ... Read More DealerRater - Jun 15, 2021
Victoria worked late evening to make sure everything was in place before showing up to the showroom. Once there, they were ready for me and we were treated very well! I’ve experienced another VW dealership that was quite the opposite. I highly recommend this group!
Melissa always makes me feel welcome and takes care of things professionally. This dealership has improved dramatically under the new ownership. Keep up the good work!
Took my car for oil change [Passat tdi] and was done in about a hour. I have check the work they claim to did and they really did. The tires were set to right pressure, all liquids were top and they wanted to wash my car but the car was clean so I did not wash it. Was no sticker on the windshield that the oil is change and when I suppose to come back for new oil change which by me is not ok ,nobody told me nothing about it just send me out " You ready to go&... Read More DealerRater - May 14, 2021
Great service, Started service on my x3 right on time, had a super comfortable waiting area, and they finished 2 hours earlier than expected. Thanks!
If I could give you NO STARS I would! This was the WORST EVER!!!! I legit will never bring my car back to Topeka BMW for service EVER again!!! What a xxxx show! I brought my car in cause the "Low oil pressure" light came on, I sat in the waiting room for 4 hours!!!! And then they came out and told me they would need to keep my car, and that I would have to go pay for a rental because they did not have any loaners for me to drive while they had my car! WHAT?!?!?! I ... Read More DealerRater - Mar 31, 2021
Great service every time, Melissa always makes sure I’m taking care of. Hands down the best location for any service on Bmw. Just get with Melissa and you’ll be all set.
Great Service all around. Melissa always make sure I’m taken cate of. Will definitely recommend to anyone who want a quay service. Just make sure you get with Melissa and you’ll be in good hands. .
Without a doubt, the BEST experience I have ever had purchasing a new vehicle. Ted Lindner was knowledgeable and a pro at making this a win/win. No hassles or games!
Melissa and her team provide really fantastic service. I drove up from Wichita and they treated me as though I was a long time customer.
Thanks to Bryan & Ben who have helped me to acquire my 2021 4 Series. The two generous and professional gentlemen has helped me significantly in making my decision. I was very surprise on the great quality I was served by from a dealer that is 50 plus miles apart. The entire process was smooth and TRANSPARENT! I would highly recommend this place for anyone who is looking for a BMW.